Returns & Refunds Policy

Last updated: August 2026  |  Shivers MiniTrucks, 3330 North Courtenay Parkway, Merritt Island, FL 32953

Return window

You may request a return within 7 calendar days of delivery. Requests made after 7 days cannot be accepted.

Eligibility

• The vehicle must have fewer than 250 additional miles driven since delivery.
• It must be in the same condition as delivered, with no new damage, modifications, or removed parts.
• Title must not have been transferred or registered in a way that prevents resale.
• Parts and accessories must be unused, in original packaging, within 30 days of delivery.

How to start a return

Email sales@shiversminitrucks.com or call (321) 359-3598 with your order number and reason for return. We issue an RMA and pickup instructions within 1 business day.

Who pays return shipping

• Buyer pays return transport for change-of-mind returns, and the original $510 delivery fee is non-refundable.
• Shivers MiniTrucks pays all return transport if the vehicle arrived damaged, was misdescribed, or is not as ordered — and the $510 delivery fee is refunded in full.

Restocking fee

Change-of-mind vehicle returns are subject to a 5% restocking fee. There is no restocking fee for defective, damaged, or misdescribed vehicles.

Refunds

Refunds are issued to the original payment method within 5 business days of the vehicle being received and inspected at our Merritt Island facility. Bank transfers may take an additional 3–5 business days to appear.

Cancellations

Orders cancelled before the vehicle ships are refunded in full, including the delivery fee. Once the vehicle is loaded for transport, the standard return terms above apply.

Damage in transit

Inspect the vehicle before signing the delivery receipt. Note any damage on the bill of lading and contact us within 48 hours with photos so we can file a carrier claim on your behalf.